Store Policy

Welcome to Jolly-Tales, your go-to destination for a delightful online book shopping experience! Our team is here to ensure that your journey with us is as joyful as our tales. At Jolly-Tales, we take pride in providing excellent customer service and building a relationship based on trust and satisfaction.

 

Our comprehensive customer care policy covers every aspect of your shopping experience, from placing an order to receiving your favorite books at your doorstep. If you ever have any questions, concerns, or simply want assistance with your purchase, don't hesitate to reach out to us. We are committed to making sure your queries are addressed promptly and efficiently.

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At Jolly-Tales, we hold the privacy of our customers in high regard and are committed to handling personal information in accordance with this Privacy Policy. We retain the right to make immediate modifications to this policy, and any such changes will take effect promptly. The collection, use, storage, and disclosure of your personal information are conducted solely within the parameters defined in this policy.

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Information We Collect
We collect, receive, and store any information you enter on our website or provide to us in any other manner. This includes your Internet Protocol (IP) address used to connect your computer to the Internet, login details, email address, password, computer and connection information, and purchase history. Additionally, we may use software tools to measure and collect session information, such as page response times, visit duration, page interaction data, and browsing methods. We also gather personally identifiable information, including your name, email, password, communications, payment details (e.g., credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

Transaction Information
When you conduct a transaction on our website, we collect personal information such as your name, address, and email address. This information will be used solely for the purposes described in this policy.

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Purposes of Information Collection
We collect both Personal and Non-personal Information for the following purposes:

• To provide and operate our services;

• To offer ongoing customer assistance and technical support;

• To contact our visitors and users with general or personalized service-related notices and promotional messages;

• To create aggregated statistical data and other inferred Non-personal Information, which we or our business partners may use to improve our services;

• To comply with applicable laws and regulations.

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Data Storage and Security
Our company is hosted on the Wix.com platform, which provides the online platform enabling us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and general applications, all of which are secured on servers protected by a firewall.

 

Payment Processing
All direct payment gateways offered by Wix.com and utilized by our company comply with the standards set by PCI-DSS as managed by the PCI Security Standards Council, a joint effort by brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements ensure the secure handling of credit card information by our store and its service providers.

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Communication
We may contact you regarding your account, to resolve disputes, collect fees, conduct surveys, or send updates about our company. We may also contact you as necessary to enforce our User Agreement, applicable laws, and any agreement we may have with you. Contact methods may include email, telephone, text messages, and postal mail.

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Policy Modifications
We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon their posting on the website. If we make material changes, we will notify you here, ensuring you understand what information we collect, how we use it, and under what circumstances we may use and/or disclose it.

 

Rest assured that your privacy is of utmost importance to Jolly-Tales, and we are dedicated to maintaining the confidentiality and security of your personal information as outlined in our Privacy Policy.